This Refund and Return Policy applies to all products purchased through the official RACHAEL KATIE COSMETICS LTD website.
No Refund Policy
Unless otherwise mandated by applicable law, no refunds are offered for completed orders.
Customers should carefully verify product information, order details, and shipping information before placing an order. Once payment is successful and the order has been processed, it cannot be cancelled or refunded.
Return Policy
As these products fall under the category of personal care and beauty items, for reasons of hygiene and safety:
Returns without a valid reason are not accepted for items that have been shipped or delivered.
Unauthorized returns will not be processed.
Items that have been unsealed or used cannot be returned.
Handling of Special Cases
We may handle the following situations at our discretion (or as required by applicable law):
Items severely damaged during transit
Receipt of incorrect items
Products with obvious quality defects
In such cases, you must contact customer service within the specified timeframe after receipt and provide relevant proof.
How to Submit a Request
To submit an after-sales inquiry, please contact:
📧 rachaelkatiecosmetics@outlook.com
📞 +44 7476 815699
📍 1st Floor, Unit 2ca Deer Park Farm Industrial Estate, Knowle Lane, Fair Oak, Hampshire, United Kingdom, SO50 7DZ
Final Interpretation
The company reserves the right of final interpretation regarding this policy and may update the terms without prior notice.
By placing an order, you acknowledge that you have read and agreed to this Refund and Return Policy.