These FAQs apply to all customers of the RACHAEL KATIE COSMETICS LTD official website.
What products do you sell?
We are an online beauty retailer specializing in:
Makeup products
Skincare products
Personal care items
Beauty gift sets
Is your service subscription-based?
No.
All our services are one-time purchases; there are no automatic renewals or subscription plans involved.
Are refunds available?
We operate under a “No Refund Policy.”
Unless otherwise required by law or in cases of specific quality issues, all orders are non-refundable once payment is confirmed.
Can I return items?
As our products fall under the personal care and beauty categories:
Returns are generally not accepted.
Items that have been unsealed or used cannot be returned.
For special issues (such as damage or incorrect items), please contact customer service for assistance.
How long does delivery take?
Estimated delivery time:
2–5 business days
How can I track my order?
Once your order has shipped, you will receive an email containing tracking information, allowing you to view the delivery status in real-time via the provided link.
Can I modify or cancel my order?
Once an order enters the processing or shipping stage, it generally cannot be modified or cancelled. Please double-check your details before placing an order.
What should I do if there is a problem with the product?
If you receive an item with the following issues:
Damage
Incorrect item sent
Obvious quality defect
Please contact our customer service team as soon as possible after receiving the item.
How can I contact customer service?
📧 rachaelkatiecosmetics@outlook.com
📞 +44 7476 815699
📍 Hampshire, United Kingdom
Do you provide customer support?
Yes, we provide basic customer support and typically respond to emails within 24–48 hours (on business days).
For further assistance, please feel free to contact the RACHAEL KATIE COSMETICS LTD customer service team.